Privacy Policy

Privacy Policy CB44 — Your Data, Our Responsibility

CB44 is committed to protecting every detail of your personal data. Find out exactly how your information is collected, used and safeguarded to the highest security standards.

Updated: 1 January 2026 SSL 256-bit PDPA Compliance
Privacy Commitment CB44

Six core pillars that form the foundation of player personal data protection on the cb44 platform.

Layered Data Encryption

All your personal data and financial transactions are transmitted via SSL 256-bit encryption. Sensitive information such as bank account numbers and identification details is stored in an encrypted format that cannot be read without a valid decryption key.

Not Sold to Third Parties

CB44 has never and will never sell, rent or disclose your personal data to any third party for marketing purposes without your explicit consent. Your information is only shared with service provider partners bound by strict confidentiality agreements.

Full Control in Your Hands

As a cb44 player, you have the right to access, correct, download, or request deletion of your personal data at any time. Our support team is ready to process all data-related requests within 72 working hours.

Secure Data Storage

CB44 player data is stored in internationally certified data centres with strict physical and digital access controls. Automated backup systems ensure your data is never lost, while 24/7 monitoring detects any suspicious activity in real time.

Transparent Cookie Policy

CB44 uses cookies solely to enhance the user experience, maintain login sessions and analyse usage patterns in aggregate. You can manage your cookie settings through your browser at any time without affecting the platform's core functionality.

Legal Compliance

CB44's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) and international data protection standards. We continuously update our privacy practices in line with prevailing legislative changes.

Last updated: 1 January 2026
1. Introduction

CB44 ("we", "Platform" or "CB44") values the privacy of every player using our platform. This Privacy Policy transparently explains how we collect, use, store, protect and, in certain circumstances, share your personal information when you register and use CB44's services in Malaysia.

This Policy applies to all CB44 platform users including website visitors, registered players and former members. By registering an account or continuing to use the CB44 platform, you confirm that you have read, understood and agreed to how we manage your personal data as stated in this Privacy Policy.

If you have any doubts or questions regarding your data privacy, we encourage you to contact our team before using this platform. We believe transparency is the foundation of trust, and your trust is our top priority.

This Privacy Policy should be read together with CB44's Terms and Conditions and Responsible Gaming Policy for a complete picture of your rights and responsibilities as a player.

2. Personal Data We Collect

CB44 collects various types of personal data to ensure safe, responsible and satisfying service for every player. The following are the main categories of data we collect:

Data Categories Example Information Requirements
Personal Identity Full name, date of birth, identification card number Mandatory (KYC)
Contact Information Email address, phone number, residential address Mandatory
Financial Information Bank account number, bank name, transaction history Mandatory
Technical Data IP address, device type, browser, operating system Automatic
Activity Data Game history, betting records, login logs Automatic
Verification Documents IC/passport copy, utility bill, bank statement When required

We only collect data that is strictly necessary for the stated purposes. cb44 does not collect sensitive data such as health information, religion, or trade union membership.

3. How We Collect Data

Your personal data is collected through various channels when you interact with the CB44 platform. We practise full transparency regarding these data collection sources:

  • Account Registration: When you complete the registration form, we receive basic information such as your name, email and phone number.
  • KYC Process: During identity verification, you are required to submit supporting documents to confirm your identity and age.
  • Financial Transactions: Every deposit and withdrawal records the payment information required to process and verify the transaction.
  • Platform Usage: Our system automatically records technical data and activity while you use cb44 services.
  • Support Communications: Any messages, complaints, or enquiries you send to the cb44 support team are retained for reference and service improvement purposes.
  • Cookies & Tracking Technologies: Session cookies and analytics cookies are used to enhance the user experience and understand platform usage patterns in aggregate.
4. Purpose of Data Use

Every set of data we collect has a clear and legitimate purpose. cb44 uses your personal data solely for the following purposes:

  • Identity verification and compliance with KYC requirements and anti-money laundering (AML) laws.
  • Create and manage player accounts securely, including betting limit settings and personal preferences.
  • Process deposits, withdrawals, and all financial transactions related to your account.
  • Provide effective customer support and resolve any disputes or complaints.
  • Send important communications relating to your account, security, and platform updates.
  • Send promotional information and personalised offers — only if you have consented to receive them.
  • Detect and prevent fraud, account abuse, and activities that violate the terms of service.
  • Comply with legal obligations, regulations, and directives from relevant authorities.
  • Analyse usage data in aggregate for platform improvement and user experience enhancement.

CB44 does not use your personal data to make automated decisions that significantly impact your rights or interests without human review.

5. Data Sharing with Third Parties

CB44 does not sell, rent or disclose your personal data to external parties for marketing purposes. However, in certain circumstances, we need to share some of your information with trusted third parties to enable our services to function properly:

  • Payment Providers: Required transaction information is shared with payment service providers such as FPX, DuitNow, and digital wallet providers to process your transactions.
  • Game Software Providers: Usernames and basic game data are shared with game software providers to enable access to game content.
  • KYC Service Providers: Identity verification documents are shared with approved third-party KYC service providers for verification purposes.
  • Regulatory Authority: CB44 will disclose information when required by law, court order or lawful direction from Malaysian authorities.
  • Analytics Services: Non-personally identifiable usage data is shared with analytics platforms to help us understand and improve the platform.

All third parties that receive cb44 player data are bound by strict confidentiality agreements and are only permitted to use that data for the specified purposes.

6. Data Security Measures

CB44 continually invests in the latest security infrastructure to ensure your personal data is always protected from unauthorised access, loss, misuse or accidental disclosure.

  • 256-bit SSL/TLS encryption for all data transmitted between your device and cb44 servers.
  • AES-256 encryption for sensitive data stored in our databases.
  • Two-factor authentication (2FA) is available for all player accounts.
  • Continuous security monitoring and intrusion detection 24 hours a day, 7 days a week.
  • Strict internal access controls — only authorised staff may access player data as required by their job responsibilities.
  • Regular security audits by independent third parties to identify and address any system vulnerabilities.
  • A comprehensive incident response plan to address any security breaches swiftly and effectively.

While cb44 takes all reasonable precautions, no security system is entirely foolproof. You are also responsible for keeping your account password and login credentials secure.

7. Your Rights as a Player

Under Malaysia's Personal Data Protection Act (PDPA) and international best practices, you have the following rights regarding your personal data held by CB44:

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request correction of inaccurate or incomplete data via your account settings or customer support.

Right to Erasure

You may request deletion of your data subject to any active legal record-keeping obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time without any conditions.

Right to Portability

You have the right to receive your data in a machine-readable format for transfer to another platform if desired.

Right to Restriction

You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.

8. Cookies and Tracking Technologies

CB44 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse platform usage patterns. Cookies are small text files stored on your device when you browse our website.

The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
  • Preference Cookies: Store your personal preferences such as language, display settings, and favourite game selections.
  • Analytics Cookies: Help us understand how players use our platform in aggregate for the purposes of continuous improvement.
  • Security Cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the CB44 platform.

9. Data Retention Period

CB44 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Retention periods vary by data type:

  • Active Account Data: Retained throughout the period your account is active and for a minimum of 5 years after account closure for compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after the last verification date or account closure.
  • Communication Logs: Customer support records and communications are retained for 3 years for reference and dispute resolution purposes.
  • Technical Data & Logs: Access logs and technical data are retained for a maximum of 12 months before being automatically deleted.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with cb44's established data disposal procedures.

10. Changes to Privacy Policy

CB44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any significant changes will be communicated to you through:

  • Email notification to your registered address at least 14 days before the effective date.
  • In-platform notifications during your next login session.
  • Update the "Last updated" date at the top of this document.

Continued use of the cb44 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account before the effective date.

We recommend reviewing this Privacy Policy page periodically to stay informed about how we handle your personal data.

11. Contact Us Regarding Privacy

If you have any enquiries, concerns, or wish to exercise any of your privacy rights, the dedicated cb44 Data Protection Officer team is ready to assist you.

You may reach us through the following channels:

  • Live chat directly on the cb44 platform — response within 2 minutes, available 24/7.
  • Official privacy email: [email protected] — response within 72 working hours.
  • Official cb44 Telegram channel for general enquiries.

When contacting us regarding privacy, please include your full name, account username and a brief description of your request to expedite handling. All privacy-related requests are managed with full confidentiality and will be processed within the timeframe required by applicable law.

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